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ek9991 collects and uses your account data only to operate the platform and process transactions through your chosen payment method — whether that is Rocket, Bank Transfer or another supported route. Access to this platform and all data handling described here depends on your local law and eligible regions.
When you open an account on ek9991, we collect the information you provide during registration — your name, contact details and the payment credentials linked to your chosen method, such as your Rocket mobile number or your Bank Transfer account reference. We also collect records generated by your activity on the platform: session logs, transaction history, wallet movements and device identifiers used to maintain account security. We do not sell this data to third parties for their own marketing purposes. We share information only where required to process your payment, maintain platform security or comply with obligations that apply in your region. Your Rocket settlement records and Bank Transfer logs are stored as part of your account transaction history and are accessible from within your signed-in account area. Retention periods follow the operational and legal requirements applicable to the regions where the platform is available. If you stop using your account, we retain data only for as long as we are obligated to under those requirements. All data handling described in this policy applies subject to local law and the eligible regions in which ek9991 operates.
This policy applies to data collected and processed through ek9991 directly. It does not extend to third-party services you reach through links on the platform, nor to payment processors operating their own privacy frameworks.
Any information you enter when registering, logging in or updating your account profile on ek9991 falls within this policy. This includes email addresses, contact numbers and wallet identifiers such as your Rocket number.
Payment data processed through Rocket or Bank Transfer is handled under this policy on the ek9991 side. The payment provider operates its own separate privacy terms; review those directly with your provider.
Data generated when you browse the game catalog, open a studio lobby or interact with live tables is captured in session logs covered by this policy. No game studio — including PG Soft, Pragmatic Play or others on this platform — receives your personal account data.
External links, partner tools or services you access from outside the ek9991 platform are not covered here. We have no control over data collected by those services, and this policy makes no representation about them.
You have concrete options when it comes to the data held in your ek9991 account. You can review the transaction records attached to your wallet — including Rocket settlements and Bank Transfer entries — directly from the signed-in account history page. If any personal detail on your account is incorrect, you can update it through the account settings fields shown after login; for details that cannot be changed self-serve, raise a correction request through our support route. You can ask what data we hold about you at any time by contacting us through the published support channel. If you wish to close your account, we will action that request and retain only the data we are obligated to keep under applicable regional requirements. The availability of specific rights — such as data deletion — depends on your local law and the eligible region in which you access the platform. We aim to acknowledge data-related requests promptly and direct you to the correct process shown on the relevant account page.
Open your signed-in account and navigate to transaction history. Rocket settlements and Bank Transfer entries are listed there with dates and amounts, so you can check every movement without contacting support.
Head to account settings after login to update contact information or wallet references. If a field is locked for security reasons, our support team can guide you through the verification steps required to make the change.
Send your question through the support route published on this site. Describe the specific data you are asking about, and we will respond through the same channel with the relevant details or next steps.
Contact support to request account closure. We will confirm the process, settle any remaining wallet balance through your linked payment method and retain only the records we are required to hold under regional obligations.
If you have a question about this privacy policy, a data correction to request or an account concern to raise, use the contact routes published on this platform. We do not invent support hours or response guarantees, but we do direct every query to the right team. Use the route that fits your question.
Open the live chat widget from any signed-in page to raise a privacy or account data question directly. Use this route for questions that need a quick back-and-forth exchange.
Send a written request to our support email for detailed data queries, correction requests or account closure. Include your registered contact detail so we can verify the account before responding.
The help centre on this site contains published routes for common account and data questions. Check there first — many steps for reviewing records or updating details are documented with the exact fields to follow.
Our approach to data handling is shaped by what the platform actually needs to operate — not by collecting more than required. Cookies on the platform are used for session management, login state and to keep your account active across pages; they are not used to build advertising profiles sold to third parties. Account security is maintained through standard authentication at login; if we add additional verification steps, you will see them in the account flow. Retention follows regional obligations, and we do not keep personal data beyond those periods.
We use cookies to maintain your login session, remember account preferences and keep the catalog state consistent as you move between sections. You can manage cookie settings through your browser; disabling session cookies may affect your ability to stay logged in.
Login authentication protects access to your account and wallet records, including your Rocket and Bank Transfer transaction history. Any additional verification steps required will appear directly in your account flow — we do not describe steps we have not configured.
We keep your account data for as long as your account is active and for the period required by applicable obligations in your region after it closes. When retention is no longer required, we delete or anonymise that data. Specific periods depend on local law.
When this policy changes in a material way, we will update the version shown on this page. Continuing to use the platform after a change is posted indicates you have seen the updated terms. For significant changes, we may also notify you through your registered contact detail.
These are the questions we hear most about how ek9991 handles account data. If your question is not here, reach us through the support routes listed above.
We collect the details you enter at registration — your name, contact number, email address and the wallet or bank reference you link for payments such as Rocket or Bank Transfer. We also collect session and device data generated during your use of the platform.
No. Game studios on this platform — including PG Soft, Pragmatic Play and others — provide game content only. Your personal account data and wallet details are not passed to them. They receive only the technical session data needed to load and run the game.
Log in to your ek9991 account and open the transaction history section. Every Rocket settlement and Bank Transfer entry is listed there with a date and reference. You do not need to contact support to view these records — they are available directly in your signed-in account.
Yes, you can make a deletion request through our support channel. Whether full deletion is available depends on your local law and the eligible region you are in. We will retain only the records we are legally obligated to keep, and we will confirm what we are holding before closing the request.
When your account becomes inactive or you close it, we retain only the data required under applicable regional obligations. Once that retention period ends, we delete or anonymise the relevant records. You can ask us about the specific period that applies to your account through support.
Open account settings after login and update the relevant field. If the field is locked — for example, because it is tied to a verified payment method — contact our support team. They will walk you through the verification steps shown in the account system to make the correction.